2-in-1 Portable Pet Water Bottle 600ml Water

We promise to ship orders within 48 hours after receiving them (except on holidays or under special circumstances).

Since pet products are special items, to ensure product hygiene and the health of all pets, opened, used, or items affected by personal reasons are generally not eligible for return or exchange.

Returns or refunds are accepted in the following cases:

• The product has quality issues;
• The received product does not match the order;
• The product was damaged during transportation.
  

If any of the above occurs, please contact customer service within 7 days of receiving the item and provide clear photos or videos as evidence. After verification, we will arrange a replacement, reshipment, or refund, and we will cover the related costs.

Non-quality-related returns:

If you wish to return a product for personal reasons (such as not liking it, ordering the wrong item, or your pet not adapting), returns are only accepted for items that are unopened, unused, and in original packaging. Please contact customer service within 14 days of receiving the item to request a return. Return shipping costs will be borne by the customer, and the original shipping fee is non-refundable.

Returns and exchanges are not supported in the following cases:

• The item has been opened or used;
• The item is damaged due to human factors;
• Original packaging, accessories, or gifts are missing;
• The return request exceeds the allowed time limit.
  

If you have any questions, please feel free to contact our customer service team. We are always happy to help.